Privacy Policy

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Effective Date: June 17, 2025

At Bison Northwest, we craft slide-in and flatbed campers, like our 5/10 and 6/3 models, to fuel your wild adventures, and we guard your privacy with the strength of the bison that inspires us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit https://www.bisonnorthwest.com/, engage with our services, or purchase our campers. By using our website or services, you agree to this policy. For questions, contact info@bisonnorthwest.com.

1. Information We Collect

We collect data to deliver services, process orders, and enhance your trail-ready experience:

• Voluntarily Provided: 
  • Contact Details: Name, email, phone, and address from contact forms, quote requests, pre-orders, or warranty registrations. 
  • Purchase Details: Payment information (handled securely via third-party processors) and shipping preferences for campers or accessories. 
  • Feedback: Comments or reviews shared via our site or surveys.
• Automatically Collected: 
  • Usage Data: IP address, browser type, device details, pages visited, and time spent on our site, gathered through analytics tools (e.g., Google Analytics).

We do not collect sensitive data (e.g., health information).

2. How We Use Your Information

We use your data to: 

• Process pre-orders, deliver campers, and fulfill accessory orders. 
• Answer inquiries and provide support (e.g., warranty claims). 
• Improve our website and services via analytics (e.g., tracking site traffic). 
• Send updates or promotions (with consent; opt-out anytime). 
• Meet legal requirements (e.g., tax reporting).

3. How We Share Your Information

We share data only when necessary, prioritizing your trust: 

• Service Providers: Third parties like payment processors (i.e. Stripe), shipping  companies, and analytics providers (i.e. Google Analytics) assist us. They’re bound by confidentiality. 
• Authorized Dealers: Contact details may be shared with trusted dealers for warranty repairs or regional support. 
• Legal Compliance: Data may be disclosed if required by law (e.g., court orders) or to protect our rights. 
• Business Transfers: If Bison Northwest is acquired, your data may transfer to the new owner, who must follow this policy.

We do not sell, trade, or rent your personal information for marketing purposes.

4. Your Rights and Choices

You control your data: 

• Access or Correct: Request your data or fix errors by emailing info@bisonnorthwest.com.      
• Delete: Ask us to delete your data, subject to legal retention needs (e.g., tax records). 
• Opt-Out: Unsubscribe from marketing emails via the “unsubscribe” link or contact us. 
• Withdraw Consent: Stop data collection by ceasing site use, though this may limit functionality.

We respond within 30 days and won’t penalize you for exercising your rights.

5. Data Security

We protect your data with: 

• Encryption (e.g., SSL for payments). 
• Secure servers and access controls. 
• Regular security reviews.

While we strive to minimize risks, no system is fully secure.

6. Data Retention

We retain data only as needed: 

• Purchase and warranty data: 7 years for tax and legal purposes. 
• Contact form data: 2 years unless you request deletion. 
• Analytics data: Anonymized and kept indefinitely.

7. International Data Transfers

Based in Bellingham, USA, we may transfer data from outside the US (e.g., EU) to the US, where privacy laws differ. We ensure compliance with laws like GDPR through safeguards with service providers.

8. Third-Party Links

Our site may link to external sites (e.g., dealer pages). We’re not responsible for their privacy practices. Check their policies before sharing data.

9. Policy Updates

We may update this policy to reflect legal or business changes, posting revisions here with a new effective date. Significant changes will be communicated via email or site notices. Check back periodically.

10. Complaints

If you believe we’ve mishandled your data, email info@bisonnorthwest.com. We’ll respond within 30 days. You may also contact a data protection authority (e.g., Washington Attorney General or US regulators).